Effective Date: March 2025
At Aye En Jee Dreamtique, we value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we accept returns under the following conditions.
1. Eligibility for Returns
Only physical products are eligible for returns.Services and digital downloads are non-refundable and non-returnable.Items must be in unused, original condition with all tags, packaging, and accessories included.Proof of purchase (order confirmation or receipt) is required for all returns.
2. Return Window
You must request a return within 14 days from the delivery date.Items returned after this period will not be accepted.
3. Non-Returnable Items
The following items cannot be returned:Digital downloads, online courses, or services.Items marked as "Final Sale" or "Non-Returnable."Used, damaged, or altered products.Custom-made or personalized items.
4. Return Process
a. Contact Us: Email to initiate a return request.
b. Approval & Instructions: If your return is approved, we will provide instructions on how to return the item.
c. Shipping the Item: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
d. Inspection & Refund: Once we receive and inspect the returned item, we will process your refund to your original payment method.
5. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos as proof.We will offer a replacement, store credit, or full refund, including return shipping costs on a case by case basis.Depending on your payment method, it may take additional time for funds to reflect in your account.
6. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
7. Contact Us
For any questions regarding returns, please contact us at:
By purchasing from Aye En Jee Dreamtique, you agree to this return policy.